Mac troubleshooting
Startup problems, slow performance, macOS issues, applications, strange errors and general troubleshooting.
APPLE SUPPORT • PERTH WA
Friendly help when your Apple technology isn't behaving.
From a Mac that has suddenly stopped working to email, iCloud, Wi-Fi, printers, backups or simply learning how something works, I provide practical Apple help in plain English.
Onsite or remote
Help at your home or business across Perth, or remotely when the problem can be solved without a visit.
HOW I CAN HELP
Support for the everyday problems — and the awkward ones.
The easiest tasks can sometimes become frustrating very quickly. Whether you know exactly what is wrong or only know that something isn't working the way it should, I can help work through it.
Backups & iCloud
Time Machine, external drives, iCloud storage and sensible backup options to help protect important files and photos.
Internet & Wi-Fi
NBN, Wi-Fi, routers, mesh systems, network problems and getting devices talking to each other properly.
Printers & accessories
Printer setup and troubleshooting, scanners, displays, external storage, hubs, adapters and other peripherals.
Setup, migration & training
New Mac setup, moving from an older Mac, transferring data, configuring services — and showing you how it all works.
Email, security & scams
Email and account problems, security settings, suspicious messages, scam advice and keeping your Apple devices safer.
ONSITE SUPPORT
Apple help where you need it.
I can come to your home or small business across Perth to troubleshoot problems, set up equipment, help with networks and printers, migrate to new hardware or provide one-to-one training.
Support is provided personally by me, Daniel Kerr — the same person you speak to when you call or email MacWizardry.
For many jobs, being onsite means I can look at the whole setup rather than just one device — useful when the problem involves Wi-Fi, printers, backups or several Macs and devices working together.
Book onsite support →Personal, one-to-one service
You deal directly with me from the first call or email through to getting the problem sorted.
REMOTE SUPPORT
Sometimes I don't need to be in the room.
For many software, email, account and configuration problems I can connect to your Mac remotely using Zoho Assist. You stay at your Mac while I connect, so we can work through the problem together without waiting for an onsite visit.
Zoho Assist uses secure, encrypted remote connections and the Quick Support app lets you join an attended support session when we have arranged one. You remain in control of the session.
Only download and run Quick Support when you have arranged a remote session with MacWizardry.
How remote support works
- Contact me first and we'll confirm that remote support suits the problem.
- Download Mac Quick Support using the button on this page.
- Open it and follow the prompts I give you for the support session.
- When we're finished, the remote session is ended.
A FEW MORE THINGS
Not sure if it's something I cover?
Over the years I've helped with everything from a single setting that has mysteriously changed through to new-machine migrations, backups, office file sharing and larger upgrade projects. If I can help, I'll tell you the simplest way forward.
PRICING
Straightforward support pricing.
Please email or call to discuss your needs, as not all jobs are the same. There are no complicated service plans or contracts.
Onsite support
$140 / hour
Plus a $50 onsite call-out fee. Charged in 15-minute blocks after the first hour.
Remote support
$70 / 30 mins
30-minute minimum, then charged in 15-minute increments where appropriate.
Need a quote?
For larger jobs, new equipment, migrations or work that may take several hours, contact me first and I can discuss the likely requirements with you.
Contact MacWizardry →* All pricing is in Australian Dollars and includes GST. Monday–Friday and Saturday. Closed Sunday. After-hours rate higher.
(Current rates correct since October 2026)
Need some Apple help?
Tell me what's happening and I'll work out the simplest way forward.