Just a few examples of some of things I can help with……

    IT Consultant Service Agreement & Waiver

This Agreement outlines the terms and conditions for IT consulting, sales, and services provided by Daniel Kerr - MacWizardry ("Consultant") to you ("Client"). By engaging the Consultant’s services, you acknowledge and agree to these terms and conditions. 

These terms apply to every supply of goods and provision of services by MacWizardry, unless explicitly modified by written agreement. Any variation requires prior written consent from MacWizardry.

1. Scope of Services

The Consultant offers sales, service, and support for Apple IT products, accessories and consulting services in Perth, Western Australia. The scope of services will be outlined and agreed upon prior to the commencement of work.

An individual aged 18 or older must be present throughout any service work performed by the Consultant.

You are responsible for providing access to areas necessary for the service and sharing any required passwords for your computer(s) or network equipment.

2. Data Backup Responsibility

    2.1    Client Responsibility

                    •    The Client is responsible for backing up all software, data, and other important files prior to any service or consultation.

                    •    This includes, but is not limited to, backups of computers, iPhones, iPads, and network systems.

    2.2    Backup Services

                    •    If the Client is unable to perform a backup, the Consultant can provide a backup service for an additional fee, to be agreed upon before the service begins.

                    •    Should the Client decline to back up their data or opt not to engage the Consultant for backup services, the Client accepts all risks of data loss, alteration or corruption during or after the service.

     2.3    Waiver of Liability

                    •    Although MacWizardry takes precautions, there is always a risk of data loss during routine maintenance. 

                    •    The Consultant is not liable for any data loss, corruption, or damage that occurs during the provision of services, regardless of precautions taken.

3. Terms of Engagement

    3.1    Payment Terms

                    •    All fees are payable upon the completion of services unless otherwise agreed upon in writing.

                    •    Accepted payment methods include direct deposit, credit card, cheque or cash.

                    •    All work performed by MacWizardry is chargeable.

    3.2    Quotes and Pricing

                    •    Any verbal or written quotes are estimates based on the information provided by the Client and are subject to adjustment if additional issues or requirements are identified.

                    •    Any fixed price in advertising is valid only for the stated period.

                    •    Prices are subject to change without notice for goods or services not yet purchased, including pricing on the MacWizardry website.

    3.3    Consultation and Sales

                    •    The Consultant acts as a source for Apple IT products and other third-party manufacturers. For warranty claims on hardware, the Client may need to  contact the product manufacturer directly unless otherwise specified.

4. Waiver of Liability

                    The Consultant will not be liable for:

                    •    Any hardware or software damage, including incidental, consequential losses or indirect damages resulting from it’s services including but not limited to 

                                    Hardware damage

                                    Software corruption or damage

                                    Data loss or corruption

                                    Downtime, service interruptions, business losses, or reputational harm

                                    Software Copyright

                    •    Loss of profit, reputation, or other indirect damages resulting from the services provided.

                    •    The Client agrees that any claims arising from services rendered will be limited to the cost of the service provided.

                    •    By providing MacWizardry with software disks or product keys, you confirm ownership of a legitimate copy.

                    •    MacWizardry is not responsible for breaches of software licenses related to customer-provided software.

                    •    You are responsible for any losses, damages, or expenses resulting from software installation performed at your request.

5. Warranty on Services

    5.1    Service Warranty

                    •     A 7-day warranty applies to services performed, covering faults directly related to the work completed.

                    •    MacWizardry may sell equipment, hardware, or software on behalf of third-party manufacturers or licensors. For issues with third-party products, your remedy may lie with the manufacturer or licensor - but MacWizardry will endeavour to help where possible.

                    •    Issues caused by customer misuse or unrelated factors are not covered. MacWizardry will determine the cause of any recurring issues.

    5.2    Warranty Call-Outs

                    •    If a warranty claim is found to be unrelated to the original service or caused by external factors, standard service fees will apply.

6. Cancellation and No-Show Policy

    6.1    Cancellation Fees

                    •    Appointments cancelled with less than 24 hours’ notice may incur a cancellation fee of $75.

                    •    If the Client is not present at the scheduled time of service, the same cancellation fee may apply.

    6.2    Rescheduling

                    •    The Consultant reserves the right to reschedule appointments due to unforeseen circumstances.

7. Acknowledgment and Acceptance

By engaging the Consultant’s services, the Client acknowledges that they have read, understood, and agreed to these terms and conditions.

For any questions or clarifications, please contact:

Daniel Kerr - MacWizardry

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